Author Archive

Admit weakness to strengthen trust

Disclose a flaw—or even the appearance of a flaw—and your offering becomes more believable.

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Using the right words to change minds

Yes, prospects often bring their misconceptions and biases along with them, but when used effectively, the right words can have a powerful effect on changing opinions and perceptions.

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Facebook and the ongoing demise of anonymity

The recent upswell of interest in Facebook and other social networking sites has taken us one step closer to the all-knowing and all-seeing social panopticon

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